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I hear you, Jeff. I’m uncomfortable telling another the truth when I know it’s not what they want to hear. But I have a trick. I say it in a calm gentle voice. Then I know I used honey with the medicine. If there’s time to prepare I run through the opening sentence, point , and summary. It keeps my emotions level and I know I was clear and kind, but direct. Their response is on them. It’s a little toolset that has given me confidence to follow through while my knees are knocking. Soldier on!

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That’s a good toolset, Denelle.

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Jan 10, 2022
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Thanks, Jon. Integrity is the thing. You squander that and everything else falls apart.

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